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Contact Us

Questions about our guides, a correction to something we got wrong, or a partnership enquiry — all of it reaches the same small team. We usually reply within two working days.

Email

support@basant-club.org

Response time

Within two working days, Monday to Saturday, Pakistan Standard Time.

Location

Lahore, Punjab, Pakistan.

We cannot help with account issues. This website is independent. We cannot see your balance, release a withdrawal, unlock an account or recover a password. Those requests must go to the app’s in-app support.

We will never ask for your password, OTP or payment details. Anyone who does is not us.

Before you write to us

A quick check of the FAQ page answers most of what arrives in our inbox — withdrawal delays, install errors, minimum amounts and invitation codes are all covered there in detail. If your question is about a failed install specifically, the troubleshooting table on the download page lists the five errors we see most and their fixes.

Conclusion

We read everything that comes in, and corrections are genuinely welcome — a reader pointing out a changed limit or a broken step keeps this site useful for the next person. Send it over and we will update the page and its review date.